Failure to Communicate PDF
By:Holly Weeks
Published on 2010-05-20 by Harvard Business Press
Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems. In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains: · Why we turn to ineffective tactics when the heat is on · How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in · Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged · Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions · How to get through the hardest conversations with your reputation and relationships intact Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.
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Book ID of Failure to Communicate's Books is eTwxbXxlti4C, Book which was written byHolly Weekshave ETAG "Q1ImWNLEGeg"
Book which was published by Harvard Business Press since 2010-05-20 have ISBNs, ISBN 13 Code is 9781422166451 and ISBN 10 Code is 1422166457
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Book which have "256 Pages" is Printed at BOOK under CategoryBusiness and Economics
Book was written in en
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